Speaker : Antonnella Argalia - PWC
Location : PWC Luxembourg - Crystal Park Building - 2, rue Gerhard Mercator L-2182 Luxembourg
(the session can also be followed by videoconference )
Points covered:
Regulatory aspects of mystery shopping :
- What is mystery shopping?
- EIOPA's approach - Aims and objectives
- Understanding the objectives of mystery shopping in insurance
- How mystery shopping improves insurance distribution - Mystery shopping methodology
- Planning and implementation
- Preparation
- Execution
- Analysis and reporting
Mystery shopping as a business opportunity:
Mystery shopping as a tool to improve your role as an intermediary
- Understand your competitors better
- Ensure that you offer the most suitable product to your customers
- Ensure that regulatory best practice is aligned within a given market
Certification :
A training certificate will be issued provided that the knowledge test is completed and returned between the start of the session and 2.00 p.m.
